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Regardless of our line of work, we all face the possibility of hearing no all too frequently (check out my previous article HERE). In fact, sometimes we hear no when we’re really hoping and expecting to hear yes!
How should we respond?
Every time you make an ‘ask,’ you anticipate hearing yes. Even if you have nothing more than a vague hope, you’re expecting to get good news. If that doesn’t happen, the first place you should look is in the mirror.
Why didn’t we get the yes? Did I miss something during previous conversations? Did a circumstance change that I wasn’t aware of? Were they saying no all along, and I just wasn’t hearing it?
Whatever the answer, you want to know so you’ll be better prepared for the future. If they’ve been saying no all along and you heard yes, you might have a hearing problem.
If their circumstances changed, you have an opportunity to continue to build the relationship by asking “Would you mind if I checked back in with you in a couple months to see when we could revisit this topic?”
Maybe the answer is no today,
but down the line it could be yes.
but down the line it could be yes.
Relationship is the key. A no doesn’t have to mean the relationship is over; in fact, look at no as an opportunity to grow the relationship more deeply.
Here’s my take
If you seek a transaction, you’ll get a transaction – and little more.
If you pursue a relationship, you’ll get a relationship
. . .and transactions will likely follow!
Honor your relationship with donors above everything else. You’ll be surprised at what might happen.
Yes!!!
Until next time,
Kent Stroman
America’s ASKing Coach
PS: Have you ever heard no when you were expecting a big yes? How did you respond? I’d love to hear your story.